TLC Are Hiring in Knowsley! Wellbeing & Progression Coach Vacancy

Job Description

Wellbeing & Progression Coach

We think it’s a crying shame that there are still many people a long way from meaningful, fulfilling lives, with work or without. So, we set about changing that.  Transform Lives Company is an established social enterprise working in the North-West, dedicated to not just transforming people’s lives but transforming the way we can do this. Our developmental support really is life-changing. We work with inspiring volunteer hosts and partners to build people’s confidence and ensure they feel valued. We are changing the way this support is funded and delivered.

We have shown the effectiveness of our approach and the positive outcomes it brings. We work with partners looking to collaborate to bring about social action beyond their core purpose. Our approach is truly person-centred. We start with kindness, understanding the difficult situations many people find themselves in.

The remit of this job is to deliver all elements of support to make sure we are providing a welcoming, flexible, informative, accessible, and person-centred service.

You will be at the heart of the delivery of our GiveGetGo programme in Knowsley, in partnership with our longstanding partner LIVV Housing. Engaging LIVV Housing tenants who require support primarily to improve their wellbeing and lead more meaningful for lives, through the full spectrum of being able to better manage their wellbeing to some being in a position to begin the process of applying for and progressing into work. You’ll be part of those journeys.

• Hours: 35 hours per week

• Location: Knowsley, remote working

• Pay: Up to £30,000 per annum

• Reporting to: Compliance Manager

Role Summary

Facilitate group sessions

·       Explain the GiveGetGo offer clearly and help participants choose the level of support that is right for them, without pressure to join formal group provision.

·       Deliver group workshops covering a range of wellbeing activities.

·       Facilitate a weekly “Chatty Café” social group

·       Work with our specialist Wellbeing Trainer to support 30 participants per year through our 5 week Lifeology Course.

·       Arrange enriching group employer encounter trips to places such as the Safari Park and Liverpool Museums, utilise the TLC employer database to arrange employer encounters such as mock interviews and meet the employer days.

Engaging participants in 1-1 coaching

·       Working collaboratively with the LIVV team to engage 60 tenants per year through coffee mornings, community events, mini taster sessions, information sessions and 1-1 individual meetings.

·       Build trusting, sustained relationships with participants who may lack confidence, experience social isolation or have had limited success with previous support services.

·       Provide regular one-to-one coaching and mentoring that is guided by the coach but led by the participants’ priorities, concerns and goals.

·       Collaborate with the LIVV Housing Team to generate referrals and provide updates on tenant progress. 

·       Meet the aims and objectives of the project of improving wellbeing, confidence, digital skills and volunteering.

·       Build and maintain excellent links with a wide range of partners and attend community networking events.

·       Utilise the TLC employer database to arrange employer encounters such as mock interviews, site visits and meet the employer days.

Provide wellbeing support

·       Engage participants to overcome barriers to wellbeing and work towards progression into employment, further training, education or volunteering.

·       Deliver a range of interventions that support improved wellbeing.

·       Create personal wellbeing action plans for participants.

·       Refer participants to the LIVV Employment Coach for support with their job search-related needs such as CVs, application forms, job searching skills, training courses, mock interviews.

·       Signpost participants to specialist groups or organisations, e.g. for support or training/qualification/volunteering/employment opportunities.

Reporting and Compliance

·       Conduct initial/final assessments using outcome surveys to evidence changes in confidence, wellbeing, work readiness, skills, motivation and control over the future and produce individual action plans.

·       Create a 12-month engagement and delivery plan, and manage a small budget to deliver the programme.

·       Implement day-to-day practices to ensure the smooth running of the programme and its activities, e.g. expenses, monitoring programme-related spend, room booking, registration paperwork, mid-point and completion reviews.

·       Provide regular updates to your Line Manager, keeping up to date on all relevant policies and procedures e.g. DWP; Universal Credit; Safeguarding; GDPR.

·       Keep up-to-date database records, data on progress to programme targets, accurately completing all paperwork.

·       Create engaging and detailed case studies; produce information to contribute to newsletters, appropriate website material, including promoting through social media

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Person Specification

·       You want to be part of a passionate team that is unflaggingly determined to help people make a positive change.

·       You start with kindness and build relationships before transactions. You listen without judgement, help people feel understood and valued, and create a warm, welcoming space where they can take things at their own pace.

·       You believe people are more than a target or outcome. You have the patience, optimism and determination to stay alongside people as they rebuild confidence, connections and momentum.

·       You are comfortable starting conversations in community settings and can build trust with people who may feel isolated, uncertain or wary of formal services.

·       You have experience of person-centred coaching, counselling, mentoring or support, alongside practical knowledge of wellbeing and the barriers that can stand between people and meaningful lives.

·       You can provide engaging one-to-one support and deliver group activities, workshops and social sessions, adapting your approach so that support remains accessible, relevant and led by each person’s priorities.

·       You communicate clearly and honestly, work collaboratively with housing colleagues, employers and community partners, and know when to connect someone with specialist support.

·       You are organised and self-motivated. You can plan and manage community-based delivery, maintain accurate records, monitor progress and provide clear updates.

·       You understand the importance of safeguarding, confidentiality and data protection.

·       You are motivated by fairness, social impact and creating real opportunities for people to move towards improved wellbeing, volunteering, learning or work.

·       You are able to work independently in community settings across Knowsley while remaining connected to and supported by the wider TLC team.

·       You have experience of motivating people to consider employment as an option for the future.

·       You have experience of planning a programme of activities and managing a small delivery budget.

·       You are willing to keep learning, reflect on your practice and add new coaching techniques to your kitbag.

 
Criteria

Essential

·        Experience of talking to people in many varied community settings, and you are comfortable with striking up conversations, confident in creating a safe and productive space for people to step into, physically and emotionally. You can do this with all age groups, from 16-65.

·        Your motivation is rooted in social impact, fairness and creating opportunity for people to step forward positively.

·        You’re a great listener. You understand and empathise with the difficult situations people find themselves in.

·        You can help people become “unstuck” and make positive choices about their future and wellbeing

·        You are creative and can contribute to a range of engagement activities from social media to hosting taster sessions and working collaboratively with referral partners.

·        You are accurate in following and applying processing and keeping accurate and up-to-date records using CRM systems, MI tools and Excel to produce management reports

·        You have knowledge and understanding of working/living in a diverse community and are confident communicating with people speaking various languages, from different cultures, practising different religions and/or are happy to undergo training and support.

·        You understand and can demonstrate how you align with TLC’s values; you embody the values and communicate these through all you do

·        You have experience in delivering wellbeing-focused workshops to small groups of people.

·        You can get around independently and effectively in Knowsley

Desirable

·        You have a working knowledge of the 5 Ways to Wellbeing and build these into your 1-1 and group work

·        You have some experience of coaching, and you are keen to develop these skills further with training.

·        Experience of partnership working across public, private and VCS organisations. Experience of working with housing partners. Knowledge of Knowsley partnerships.

·        You can create new approaches to suit the environment you are working in, always being person-centric.

If you’re interested...

To apply, please send your CV and a covering letter of up to 2 sides of A4 demonstrating how you meet the role responsibilities and person specification detailed in the job description. Please email teamtlc@transform-lives.org

TLC are an inclusive employer and welcomes applications from a diverse range of backgrounds. We’re not able to offer a sponsorship opportunity for this role however, we can accept applications from anyone with the right to work in the UK.